Testimonial – Sandwell & West Birmingham CCG

South East WaterSenior HR and OD Associate, Sandwell & West Birmingham CCG

In January 2016 the outcome of the CCG staff survey was published and a worrying trend emerged about staff either witnessing or experiencing bullying or harassment behaviours in the organisation. When exploring the outcomes in more detail with the staff council it appeared that the results did not necessarily describe the feeling of the organisation, which was compounded by results saying that 98% of the respondents felt proud to work for the organisation. We recognised that a traditional training approach would not meet the needs of the CCG and would not address the worrying trend of staff feeling they experienced bullying or harassment.

We approached Enact with a summary of our organisation, the outcomes of the staff survey and details of our staff values that had recently been developed and launched. Enact worked with us to understand the outcomes we needed and how theatre based learning could add value. This was followed up with a more detailed meeting where we explored options available, tools and techniques for learning and how the experience could be enhanced with technology. Enact took our basic thoughts and solutions and turned it into a reality and exciting learning opportunity.

On the day Enact arrived early, supported the preparation of the room, fully briefed me as the organiser and embraced the challenge ahead of them. The learning was part of a larger event however the Director who was facilitating on the day took the time to understand how they fitted into the day and thoroughly understood the event and the purpose. The whole event was excellent from relaxing the audience, to engaging with them, reading the audience when things needed more time to explore or when the topic was ready to move on. Rosie was fantastic and brought such high energy to the learning. The actors were brilliant and managed the perfect balance of performing, engaging the audience and using humour to bring learning to the stage.

I would not hesitate to recommend Enact to any other organisation and I will be using them again for future learning events