Contact Centre Manager, National Grid Metering
National Grid Metering worked in partnership with Enact Solutions across two sites during the summer of 2012. The aim was to deliver some 6 workshops to 104 employees to raise awareness around inclusion & Diversity within the workforce.
The workshops were highly interactive and the feedback from staff was very positive indeed, with many staff members still referring to the sessions in terms of how their views have been challenged and how this would impact their views going forward in both the workplace and outside the workplace.
Enact Solutions worked closely with National Grid Metering to define the scope of the sessions and were very clear in how they would assess the success. Enact Solutions were proactive throughout and consistently showed a ‘can do’ attitude in being flexible to accommodate dates, times and venues.
It is clear that Peter Allen has a unique learning and development delivery channel. By deploying professional actors to provide a highly entertaining and interactive learning experience, numerous people across National Grid Metering have benefited.
I am very happy to endorse Enact Solutions, Peter, and his team as business experts who deliver to a very high standard, often surpassing the customer’s needs.
And finally, I am more than happy to discuss the programme that Enact Solutions delivered on behalf of National Grid Metering and the many benefits arising from this.
National Grid Metering is a subsidiary of National Grid, providing metering services to around 17 million of National Grid’s gas meters within the regulated gas market. National Grid is the largest provider of gas meters in the UK. National Grid Metering provides nationwide services on behalf of National Grid for the companies that supply gas to domestic, industrial and commercial consumers.