Continually ringing phone, challenging demands, lots of processes and rules to comply with, all in a shared working environment surrounded by colleagues with their own ways of working and their own priorities. In circumstances like these, it’s easy for good customer service to get lost in the mix. This workshop is all about helping employees keep their eyes on the ball and give the best possible customer service they can.
- Identify what makes good customer service, and what definitely doesn’t
- Practise delivering feedback to colleagues, both peer to peer and upwards
- Explore organisational best practice, including ownership of systems and working environment
Prices can work out as little as £50 per head (often less). And at the other end of the spectrum, depending on the project’s requirements, they can equate to around £500 per head.
If you think this might be something you would like to run in your organisation, or if you simply want to ask a question about the workshop, hit the button to contact us or call +44 (0)1484 310234.