Essential management skills for personal, team and organisation effectiveness: Birmingham


A complimentary opportunity to find out how innovative companies have been developing their managers’ people skills

  • How good are your managers’ people skills?
  • Do some know the day job much better than they know how to interact with their team members?
  • Are they technically competent, but interpersonally incompetent?

Soft skills are hard

If that sounds harsh, we know doing the so-called ‘soft stuff’ is really the hard stuff. What comes naturally to a fortunate few, things like giving feedback, listening, empathising, building rapport and trust, these things are tough for many managers.

And getting better, learning and trying out new ‘soft’ people skills, can be especially challenging with personal status at stake. Which is why we’ve been working with innovative companies to develop ways for their managers to safely stretch themselves and practise their essential management skills.

“We wanted to try something different, to allow our leaders the opportunity to develop their skills in a practical sense during the workshop, but in a way that didn’t make them feel like they were on the spot and disengage them from the learning experience.”

Genting Casinos, Learning and Development Manager

Find out more

On 7 December 2018, we’re going to be in Birmingham presenting a 3 hour ‘case study’ showcase sharing examples of the immersive work our clients have been doing to enable their managers to improve their ‘soft’ people skills.

Learn how clients from healthcare, leisure and manufacturing sectors have been benefiting from experiential programmes, delivered in-house, with live drama, electronic voting, and interactive activities to help managers get better at:

  • Initiating and handling ‘difficult’ conversations;
  • Developing awareness around listening and empathy;
  • Managing emotional responses;
  • Giving recognition and acknowledging contributions;
  • Techniques for coaching conversations; and
  • Applying skills to corporate procedures, such as appraisal, return to work and performance conversations.

Delegate feedback

“Brilliant… not just a sit and listen exercise.”

“One of the most relevant courses I have attended!”

“Superb idea using actors and allowing our involvement.”

Is this for you?

This event will explain and demonstrate our innovative, immersive learning and development programmes for developing managers’ skill sets for unlocking potential in their people. It should be of interest to HR, L&D and OD professionals.

Also, if you’re interested in our drama-based approach to training, which is different from the norm, then this session would be ideal for you (don’t worry, you won’t be asked to act).

To book your free place

The event takes place on Friday 7 December 2018 at 9.15am (for refreshments) with a start time of 9.30am and an end time of 12.30pm. It will be held in The Bryant Room at MAC Birmingham, Cannon Hill Park, Birmingham, B12 9QH.

To reflect the typical delegate learning experience, this ‘taster’ session is limited to 15 participants in total. Places will be allocated on a first come first served basis and limited to just two from each attending organisation. Click on the Save me a seat button and enter your details to secure your place. (View our Privacy Policy.)

Save me a seat

If you have any questions, feel free to contact Graham Coleman via email or call 01484 310234.

Watch out for regular updates on this and our other events on Twitter, Facebook and LinkedIn.

(Please note, due to demand and administration costs, there will be a £99 plus VAT charge for cancellations received less than 48 hours prior to the event.)